Opening: Assignment Operations Manager


Job Description

We are a rapidly expanding education technology startup that is looking for an Assignment Operations Manager to help execute our growing volume of assignments! This position is central to the service we offer, and you will play a critical role in delivering a powerful learning experience for tens of thousands of students and counting. You excel at supporting others, and your love of process is your secret weapon. If this is you, we'd love you to join our team.

Company Overview

The Graide Network is an award-winning education technology company that connects K-12 teachers with qualified, on-demand teaching assistants to grade and provide formative feedback on student work online. “Graiders” provide personalized, actionable, and timely feedback to students and teachers. Their support unlocks the tremendous power of feedback to improve learning for students and puts data at educators’ fingertips like never before.

What You’ll Be Doing

You will be responsible for executing our daily assignment operations, ensuring that workflow is running efficiently and on schedule. You’ll be focused on coaching and developing Graiders and supporting teachers to make sure their Graiders are set up for success. Here are some key activities you’ll do:

  • Review and approve materials from teachers, match Graiders to assignments, and conduct quality checks of Graiders’ work product.

  • Inform the Graider performance review process and provide continuous feedback to Graiders. Exercise remediation/intervention when needed.

  • Identify, escalate, and solve teacher and Graider needs and issues that require attention

  • Demonstrate commitment to teachers and Graiders through the highest level of responsiveness and a solution-minded approach.

  • Engage with teachers and Graiders to document their needs and work to identify additional platform requirements and desired capabilities

  • Uncover deep user insights and communicate them to the product team (these drive innovation in our product and process development and have a major impact on their entire organization).

Who Are We Looking For?

We are looking for someone with at least two years of teaching experience or prior experience in operations or customer support in an educational setting. Most importantly, we’re looking for someone who is:

  • Highly organized and detail oriented. Your love of process helps you stay on top of all the smallest details. Your organizational prowess amazes your mere-mortal friends and colleagues who wonder how you keep it all straight, all of the time.

  • A strong written communicator. You’ll be primarily communicating with teachers and Graiders via text and email, so strong writing skills are a must.

  • Adaptable. You thrive in a multitasking environment and can adjust priorities on the fly.

  • Excited about feedback. You are eager to learn, adapt and perfect your work; you seek out help and put it to good use. You will be giving and receiving a LOT of feedback in this role.

  • Supportive. Be excited to help and serve our teachers and Graiders: They win, so you win! You are able to connect and empathize with a diverse group of folks, including teachers serving students across all types of schools and geographies and college students from all backgrounds.

  • Driven. No one needs to push you to excel; it’s just who you are. We’re a small but ambitious team. We are looking for people who can run independently with projects.

  • Happy to be a part of a team. Culture is everything to us. You’ll fit well with our supportive, mission-driven culture. You enjoy collaborating with others, and will be working closely with Operations, Partner Success, and Engineering teams AND all our Graiders and teachers.

Job Details

  • Full-time, partial-year role (42 weeks per year). Just like teaching - summers off! Winter break, too! You’ll be working full-time during the school year: Jan 15 - Jun 15 and Aug 10 - Dec 20. Weekend work required plus three weekdays. Here’s an approximate weekly schedule:

    • 8:00am - 4:00pm on Mondays

      11:00am - 7:00pm on Tuesdays and Fridays

      10:00am - 6:00pm on Saturdays, Sundays

  • Mix of in-person and remote. Weekends are remote, but otherwise, you’ll be at our offices: 641 W Lake St, Chicago, IL, 60661

  • Start date: January 15, 2019

  • Competitive salary and benefits.

  • Wear what you want. We guarantee you’ll still be more formally dressed than at least one member of The Graide Network on any given day.

  • Awesome co-working space. We’re based in the Literacenter, a well-appointed workspace with free coffee, monthly cupcakes, all of the games, and great people on a shared mission to achieve a 100% literate Chicago.

  • Accessible location. Our office is in the west loop on Lake and Desplaines, steps away from all of the public transit options (El, Metra, CTA).

  • Unlimited vacation policy. Time away from work is critical to nurturing your success in both your professional and personal life - and we care about both. Therefore, we do not limit the number of vacation days you can take.

To Apply

Please send an email introducing yourself to us at blair at thegraidenetwork [dot] com with the subject line “Assignment Operations Manager”. Please include your resume and a cover letter that highlights three reasons you think you’d be great for the gig, focusing on how your past experience has prepared you for this kind of position. Writing is key to all we do, and we weigh cover letters heavily. We’re mostly interested in learning who you are, what you love to do, and why you’d love to do it here with us.

Thanks for your interest in The Graide Network!

About The Graide Network

The Graide Network is an early-stage social enterprise on the move. With an award-winning, innovative model, The Graide Network provides on-demand formative feedback on K-12 student work via remote teaching assistants. Learn more about The Graide Network in the news.

The Graide Network serves a diverse array of students and teachers as customers, and is equally committed to creating a diverse workplace environment. We are a woman-founded business, and proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.